TERMS AND CONDITIONS
The e-shop www.puregreekshop.com is the property of the individual undertaking of PURE GREEK ΚΟΙΝΣΕΠ (996826216 /ΙΒ’ Αθηνών, Α.Μ. ΚΑΛΟ: 000152103011) having its corporate seat in Alkaiou 23-25, Athens. Contact person is the legal representative of the company Ms Styliani Kellari, tel. no 6946727900. The company is merchandising handcrafted leather accessories and handmade jewelry through the site www.puregreekshop.com in accordance with the provisions of Law 2251/1994 of the Hellenic Republic, as amended and in force, as well as any other relevant legal and regulatory provisions.
2. GENERAL TERMS AND CONDITIONS
Every visitor of the site explicitly accepts that he/she will use the site in conformity with the present terms and conditions. We kindly request you to read and conform with the present terms and conditions. The use of our site implies the unconditional acceptance of the present terms and conditions. The users have the opportunity to have actual and full knowledge of the present terms. The use of the present website should be done only for lawful purposes and the user must abide by the law and the present terms. The user should not proceed to any act that may hinder the operation or cause damage to the present site. The user should not use this website and any communication tools it may provide, nor the social media for the posting or reproduction of illegal, unlawful (for example, offensive, defamatory and / or false, threatening , insulting, obscene, racist, pornographic etc) content, spam messages and similar or to spread malicious software.
The website and products are destined to adults and the company will not be liable for use and any transaction made by minors, as it is unable to control the identity of its users. In general, by using the present website, the user acknowledges that the company is not able or required to examine the accuracy and validity of the information provided by the users, personal and non- personal information in the website of the web shop.
We reserve the right to modify the present terms, set new terms or cancel them at any time, updating the present page of terms and conditions. We invite the users to regularly consult the terms and conditions, and to do so before placing an order. We also reserve the right suspend the operation of the present e-shop, temporarily or permanently. We cannot be held responsible for operation problems due to third parties.
We are not liable for any breach of the present terms due to force majeure events, such as, indicatively, earthquake, flood, fire, strikes, extreme weather conditions, acts of war, terrorist attacks, sabotage, shortage of materials attributable to third parties etc. as well as force majeure events for the providers if such events influence the provision of our services.
3. PRODUCT INFORMATION-USE INSTRUCTIONS
Our e-shop merchandises handmade shoes and accessories. Our products are handcrafted and as such, they are only suited for city use. They are not suitable for sports, beach use and should not be used in the water. Products should be kept away from children and pets.
Genuine leather can present small imperfections and variations of color due to the nature of the material. That adds uniqueness on every pair. Leather is a flexible, breathable material. Note that natural leather darkens with time.
Jewelry can present small differences in color or texture due to availability and the nature of the materials used.
The pictures in the e-shop are not contractual. Therefore, the user fully understands that each item is unique and will have slight differences from the model depicted in the site and from other items.
Our products are handcrafted with care and should be treated likely in order to ensure that you will enjoy them for a long time. In order to take care of your leather accessories, always clean them with a clean, dry cloth. Lanolin oil, leather conditioning creams and wax conditioners can be used to clean, protect and uniform the color of leather. Use a sponge or a microfiber cloth and massage the cleaner into the leather. Do it in circular movements to apply the product evenly to the entire surface. Wait for the leather to dry naturally.
In order to take care of your jewelry, always clean them with a clean polishing cloth. Avoid bringing your jewelry in contact with water, perfumes, body lotions or any other chemical. Always remove your jewelry when sun bathing, swimming, taking a shower or exercising. Keep in mind that even your own skin's acidity can change the color of your jewelry.
4. PROTECTION OF PERSONAL DATA
While using the site, you may be asked to provide personal data on a voluntary basis in order to subscribe to services, such as a newsletter.
Our e-shop has taken appropriate organizational and technical measures to secure data protection against unauthorized disclosure and illegal processing, as well as against unauthorized modifications, destruction or accidental loss. Notwithstanding any case in which divulgation of information to the competent authorities is required in cases of fraud, cyber crime or in order to protect the website, rights, personal safety of persons, the processing of personal data of the users of the website is strictly confidential.
We collect, keep on file and process data that is legally acquired and have the user’s consent, in strict accordance with Greek and EU law. All processing takes place for specified legitimate purposes, such as, indicatively, the processing of the order, its tracking and delivery, as well as providing any information requested by the user, as well as in order to comply with legal obligations. Our e-shop may legally process and transmit the user’s data to partners, such as courier services or payment companies, for the delivery and payment of the goods ordered.
Furthermore, such data may be transferred to any public authority, such, indicatively, tax authorities, in Greece or in any other country, if applicable, in order to abide by legal provisions and obligations.
The company reserves the right to share anonymous aggregate data in our site and with commercial partners.
All data related to the orders can be accessed only by authorized personnel of the company and strictly for the purposes of handling and follow up of the order.
The users have the right of information regarding their personal data, as well as the right to modify or delete permanently their data. Such deletion does not apply to files that are destined to public authorities pursuant to the law. Deleted data can absolutely not be retrieved.
Data controller is Styliani Kellari
The enterprise is by no means responsible for personal data divulged by the user directly to third parties in relation to orders passed in our e-shop.
5. RETURNS-WITHDRAWAL RIGHT
The user has the right to return the goods within 14 days from their reception and exchange the products or receive a refund of the price of the good, by informing us first in writing about such decision. Products should be returned unused, in their original condition and packaging and accompanied by the sales ticket.
The product should be sent back to us in the original shipping box, or if this is not possible, in adequate shipping packaging, and should be sealed in order to ensure safe shipment. Customers are responsible for return shipping costs and postal method.
Money refunds take place within 14 days from the reception by the company of the goods returned, after controlling of their condition. Refunds do not include the handling fees. Your return will cost 5€ if you have placed your order within the EU and 10€ for the rest of the world. This will be deducted from the refund that you will receive. Please note that the handling fee will not be refunded if you kept items from the original order.
The refund will be done through the same method as the initial payment. Any banking or money transfer costs for the refund will burden the user.
If you want to place an order, you have to agree to the terms and conditions of the e-shop. As soon as payment of the ordered goods is received, the user will receive an email confirming the order. Please note that due to the nature of our products, it is very likely that your items will be handcrafted just for you after you place your order. Therefore, your products will be sent once they are ready and safe to travel to you.
If not in stock, we need 2-14 days to produce your ordered item.
Once an order is shipped, the company cannot accept any order cancelation.
As soon as the order is shipped, the user will receive an email with the tracking details.
We only ship our orders via Hellenic Post and DHL Express courier. If you place an order from a remote area, we will ship your parcel via Hellenic Post. If you place an order from a country where Hellenic Post or DHL do not operate, your order will be cancelled.
Shipping rates are calculated depending on the total amount spent/weight of your order. The company cannot be held responsible for delays or cost that are due to incorrect details given by the customer. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.
Shipping costs and delivery time estimates are as follows :
Zone 1 Delivery estimates: Hellenic Post: 1-2 Weeks, DHL: 2-4 days
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City)
Zone 2 Delivery estimates: Hellenic Post: 2-3 Weeks, DHL: 3-5 days
(Albania, Bosnia & Herzegovina, Faroe Islands, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Russia, Andorra, Gibraltar)
Zone 3 Delivery estimates: Hellenic Post: 10-45 Days, DHL: 4-6 days
(United States, Canada, Mexico)
Zone 4 Delivery estimates: Hellenic Post: 10-45 Days, DHL: 4-7 days
(Israel, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, United Arab Emirates, Ukraine, Algeria, Egypt, Libya, Morocco, Tunisia)
Zone 5 Delivery estimates: Hellenic Post: 17-60 Days, DHL: 5-9 days
(Azerbaijan, Bangladesh, Brunei, Cambodia, China, Hong Kong SAR China, India, Indonesia, Japan, Laos, Macao SAR China, Malaysia, Maldives, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam)
Zone 6. Delivery estimates: Hellenic Post: 17-60 Days, DHL: 5-9 days
(Iran, Kazakhstan, Mongolia, Qatar, Tajikistan, Uzbekistan, Armenia, Belarus, Georgia, Guadeloupe, Isle of Man, Mayotte, Réunion, Svalbard & Jan Mayen, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Tonga, Tuvalu, Vanuatu, Guinea-Bissau, Lesotho)
Please note that the delivery times are only estimates and the company cannot be held responsible for any delays. Shipping rates are calculated depending on the total amount of your order.
Buyers are responsible for any customs and import taxes that may apply. Pure Greek is not responsible for delays due to customs. The company cannot be held responsible for delays or cost that are due to incorrect details given by the customer.
10. PRICES AND PAYMENT METHODS
All prices include Greek VAT 24%
Prices are in Euro. Any exchange rate differences or applicable bank fees are borne by the customer.
Our e-shop accepts payments via Stripe and PayPal services. When you finish your order, you will be redirected to either Paypal or Stripe webpage to complete your payment. Security of the transaction is ensured by the third party operating that page.
Our e-shop is not liable for neither damages of any kind deriving directly or indirectly from use or inability to use the Site, for any errors or service interruptions or delays, damage due to viruses or defects, or unauthorized access to data, programs or services, nor for indirect damages (including but not limited to loss of time, of revenue, of profit or an opportunity, or any emotional damage).
The e-shop shall not be held liable for any injury or damage whatsoever may occur during use of our products.
12. APPLICABLE LAW
The Terms and Conditions are governed by, and construed in accordance with, the laws of Greece, without reference to the conflict of law rules.
The user agrees to submit any eventual litigation to the jurisdiction of the courts of Athens, Greece. If any of the present terms is deemed to be null and void by the competent courts, it will cease to be effective, without however influencing the rest of the terms that remain in force.
13. INTELLECTUAL PROPERTY
The present website and its content, including all photographs, graphics, logos, text, as well as the brand « Pure Greek » are the property of the company. The website may include content that are the property of third parties with the consent of such parties. All the content is protected by Greek, EU and international rules on intellectual property and in case of infringement of the relevant legislation compensation may be seeked before the competent courts.
It is strictly forbidden to copy, reproduce, modify the content of the present site, as well as to deceive consumers as to the true owner of the site.
Any use of the content of the site, with the exception of simple sharing through social media or in a site by simple link, is subject to written authorization by the company or by the holder of the right.
[Relevant Greek legislation Law 3471/2006, Law 2251/1994 law no. 4242/2014, Law 2472/ 1997]