PURE GREEK Shipping & Returns

Shipping

We only ship our orders via Hellenic Post and DHL Express courier. If you place an order from a remote area, we will ship your parcel via Hellenic Post. If you place an order from a country where Hellenic Post or DHL do not operate, your order will be cancelled.

Shipping rates are calculated depending on the total amount spent/weight of your order. Buyers are responsible for any customs and import taxes that may apply. Pure Greek is not responsible for delays due to customs. The company cannot be held responsible for delays or cost that are due to incorrect details given by the customer. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.

We ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City, Albania, Bosnia & Herzegovina, Faroe Islands, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Russia, Andorra, Gibraltar, United States, Canada, Mexico, Israel, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, United Arab Emirates, Ukraine, Algeria, Egypt, Libya, Morocco, Tunisia, Azerbaijan, Bangladesh, Brunei, Cambodia, China, Hong Kong SAR China, India, Indonesia, Japan, Laos, Macao SAR China, Malaysia, Maldives, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam, Iran, Kazakhstan, Mongolia, Qatar, Tajikistan, Uzbekistan, Armenia, Belarus, Georgia, Guadeloupe, Isle of Man, Mayotte, Réunion, Svalbard & Jan Mayen, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Tonga, Tuvalu, Vanuatu, Guinea-Bissau, Lesotho

Returns & Exchanges

PLEASE contact us first before sending your return back.

In order to return you order(for a refund or exchange), you dispose 7 days to contact us and 14 days to send your item back to us (from the day of delivery).
In order to receive a refund/exchange you should make sure that: items are clean, unworn and in a resalable state. The receipt of purchase should be included in your return package.

We won’t be able to complete your refund/exchange if you can’t meet these requirements

Customers are responsible for return shipping costs and postal method.

We do not refund unclaimed packages. It is the customer's responsibility to follow their order via their tracking number received via e-mail.

Money refunds take place within 14 days from the reception by the company of the goods returned. Refunds/exchanges do not include the handling fees. Your return will cost 5€ if you have placed your order within the EU and 10€ for the rest of the world. This will be deducted from the refund that you will receive. Please note that the handling fee will not be refunded if you kept items from the original order.

The refund will be done through the same method as the initial payment.